Frequently Asked Questions
The most common FAQ's are listed below. Additional questions and answers can be accessed from the tree menu on the left of this page.
- I have purchased Online Armor - where is my license key?
- I have lost my Online Armor license key - how do I retrieve it?
- I have changed my email address. How do I update my Online Armor profile?
- Why do I get the message "Activation Limit Reached" when I enter my Online Armor license key?
- How do I use my Online Armor license key on another computer?
- How do I upgrade from Online Armor Premium to Online Armor ++?
- How can I renew my Online Armor license?
- Why should I renew?
- Is Online Armor 64 bit compatible?
- What payment methods do you accept?
I have purchased Online Armor - where is my license key?
The system will automatically email the license key and installation instructions as soon as the purchase is completed. If you don't see this in your Inbox, please check your Spam / Junk folder.
You can also access your license key from the user area by following these steps:
- Go to the Online Armor homepage www.online-armor.com.
- Click on "Login".
- Enter your email and password. If you do not know your password, follow the "email me my password" prompts.
- Select "View my licenses".
If you still need help, feel free to contact us: http://www.online-armor.com/contact.php
I have lost my Online Armor license key - how do I retrieve it?
You can access your license key from the user area by following these steps:
- Go to the Online Armor homepage www.online-armor.com.
- Click on "Login".
- Enter your email and password. If you do not know your password, follow the "email me my password" prompts.
- Select "View my licenses".
If you still need help, feel free to contact us: http://www.online-armor.com/contact.php
I have changed my email address. How do I update my Online Armor profile?
Use the contact form to let us know your new email address: http://www.online-armor.com/contact.php. Please include your license key. We will update your user account.
Why do I get the message "Activation Limit Reached" when I enter my Online Armor license key?
Online Armor records installations (also referred to as activations) against your license key. When you have used your allowed installations (for example, a family pack could allow 3 installations), you will need to reset an installation to install again.
You can reset an installation from the user area by following these steps:
- Go to the Online Armor homepage www.online-armor.com.
- Click on "Login".
- Enter your email and password. If you do not know your password, follow the "email me my password" prompts.
- Select the “Reset installation” option and follow the wizard steps. Note that you could get the "Activation Limit Reached" message if, for example, you replaced hardware on your computer or installed Online Armor onto a new hard disk.
How do I use my Online Armor license key on another computer?
When you have used all of your allowed installations assigned to a license key you will need to reset an installation to install again.
You can reset an installation from the user area by following these steps:
- Go to the Online Armor homepage www.online-armor.com.
- Click on "Login".
- Enter your email and password. If you do not know your password, follow the "email me my password" prompts.
- Select the “Reset installation” option and follow the wizard steps.
How do I upgrade from Online Armor Premium to Online Armor ++?
Upgrade from the user area by following these steps:
- Go to the Online Armor homepage www.online-armor.com.
- Click on "Login".
- Enter your email and password. If you do not know your password, follow the "email me my password" prompts.
- Select “Upgrade license” and follow the wizard steps.
How can I renew my Online Armor license?
Renew from the user area by following these steps:
- Go to the Online Armor homepage www.online-armor.com.
- Click on "Login".
- Enter your email and password. If you do not know your password, follow the "email me my password" prompts.
- Select “Renew license” and follow the wizard steps.
Renewing your Online Armor subscription provides the following benefits:
- Stay protected from emerging threats.
- Get the latest real-time product updates, signatures and more.
- Get the latest virus definitions (Online Armor ++ only).
- Take advantage of the latest software technology updates.
- Every new release will be made available to you, so you’re always up to date.
- Receive uninterrupted technical support.
- Continued access to Online Armor's support forums.
- Priority email support.
Is Online Armor 64 bit compatible?
Online Armor runs on XP/Vista/Windows 7 (32 bit). The Windows 7 64 bit version is currently in the beta testing phase. If you would like to join the beta test program, send a private message to the admins in the Online Armor forums.
Note: Online Armor does not currently support the following operating systems: Windows XP 64, Windows Vista 64, Windows 7 64, Windows 98/Me, Windows 2000.
What payment methods do you accept?
We use Cleverbridge as our default secure payment gateway. Cleverbridge accepts all major credit cards, PayPal, checks, wire transfers and lots of country dependent local payment methods.
- Go to the Online Armor homepage www.online-armor.com.
- Click on "Login".
- Enter your email and password. If you do not know your password, follow the "email me my password" prompts.
- Select “Upgrade license” and follow the wizard steps.